WhatsApp, answered when nobody at the counter is free.
An AI assistant replies to your customers on your own WhatsApp number, in the language they wrote in, from your menu, your hours and the answers you write. A customer can ask for a slot in four taps, and nothing is promised until somebody at the salon confirms it.
Book a demoGS
Glow Studio Salon & Spademo salon
Hi, hair spa kitne ka hai? Saturday shaam ho jayega?
Namaste! Hair Spa ₹1,800 hai, lagbhag ek ghanta lagta hai. Saturday ke liye neeche se time chun lijiye, salon confirm karega.
Glow Studio Salon & Spa
Glow Studio Salon & Spa
Hair Spa · Saturday 10 October · 6:00 PM
Noted: Hair Spa on Saturday 10 October at 6:00 PM.
The salon will confirm shortly. Nothing is held until they do.
The salon will confirm shortly. Nothing is held until they do.
An example conversation on the demo salon. The last reply is word for word what a customer receives.
- Replies in the customer's own language. English, Hinglish or Hindi in Devanagari, whichever they wrote in.
- Answers only from what you have told it. Your menu, your hours, your address and a page of answers you write. It cannot invent a price.
- Steps back when a person replies. The moment somebody at the salon answers in a chat, the assistant stops answering in it.
- Booking requests, never promises. A customer picks a service, a day and a time; the request holds no chair until you confirm it.
- From your own number. Replies come back to the salon, never to a shared platform sender.
- Capped per conversation. A conversation that runs long is left for a person rather than answered for ever.
Why not just the WhatsApp Business app
The app on the counter phone is free and it works, while somebody is holding it. The questions that come in at 10pm, or while every stylist is busy, are the ones it cannot answer.
| WhatsApp Business app on the counter phone | A chatbot with a fixed menu | Salonwise | |
|---|---|---|---|
| Answers a question at 10pm | If somebody is awake | From its menu only | Yes |
| Understands a question typed in Hinglish | Whoever reads it | Only its buttons | Yes |
| Knows your prices and hours | Whoever answers | If typed into it | From your menu |
| Puts a booking request in your diary | No | In its own system | Yes, held until you confirm |
Straight answers
Does it book appointments by itself?
No. It takes a request: the customer picks a category, service, day and time, and the request lands in your diary marked as asked for. It holds no chair until somebody at the salon assigns a stylist and confirms it, and the customer is told so.
What happens when it does not know the answer?
It says it will check, and the question is noted for the salon rather than guessed at. It cannot state a price you have not given it.
Which languages does it reply in?
Whatever the customer wrote in: English, Hinglish or Hindi in Devanagari. It can be configured for other languages.
Does it keep talking after my staff reply?
No. The moment somebody at the salon replies in a chat, the assistant stops answering in it, because two voices answering one customer is worse than a slow reply.
Will my customers see my salon's name?
The number is yours, the profile photo and description are yours, and replies carry your salon's name on the last line unless you turn that off. The name above the chat is the one WhatsApp approves for the business that owns the WhatsApp account, so until your salon owns its own account it shows Salonwise. We help you get your own name approved during setup.
Can it send offers to everyone?
Replies go only to customers who wrote to you, inside WhatsApp's 24-hour window. Offers and reminders go out as messages WhatsApp has approved, and marketing ones only to customers who agreed to them. A customer who sends STOP is not messaged again.
What does it cost, and is it on by default?
Replies count towards the 2,500 WhatsApp messages included in the plan each month; beyond that they are billed on use, and we ask before a bill runs higher than you expect. It is off until your salon switches it on, and the same switch on the Messages screen turns it off.
See it answer from your own menu.
Twenty minutes, over a call or at your counter, with your own services loaded and the assistant answering the questions your customers actually ask.
Book a demo