Your customers
Your customers stay yours.
Salonwise is software you pay for each month. It takes no commission on your bookings, it never contacts your customers, and it never sells or shares your list. If you leave, your records leave with you.
Book a demoYour customer recordswhat happens to them
Kept for you, backed up every nightWe do
Messages sent when your salon sends them, from your numberWe do
A cut of a booking or a billNever
Messages to your customers on our own accountNever
Your list sold, rented or sharedNever
Your customers shown to another salonNever
- No commission, ever. A flat monthly fee, and never a cut of a booking or a bill, from a new customer or a regular.
- We never contact your customers. Messages go from your number, in your salon's name, and only when your salon sends them.
- Marketing only to people who agreed. Consent is recorded per customer, and a customer who sends STOP is not messaged again.
- Walled off from every other salon. The separation is enforced three times over, down to the database itself.
- Backed up every night. To a second company, not the one that hosts the app, with thirty nights kept and a monthly copy for a year.
- A month's notice to leave. No lock-in contract, and your files on request.
Why this needs saying
Booking marketplaces often give salons software for free and earn from the customers they introduce. That can work if footfall is what you want most, but the relationship is shared, and a regular can keep costing you a percentage.
| A booking marketplace | Salonwise | |
|---|---|---|
| Commission on bookings | Commonly, on the customers it introduces | Never |
| Who messages your customers | Often the platform, in its own name | Only your salon, from your number |
| What you pay for | A share of what comes in | The software, monthly |
Straight answers
Can Salonwise see my customer list?
Yes, the way any software company that hosts your records can. We keep one support login on your salon so we can look at a problem without asking for your password. It is not on your staff list, it cannot change your salon's settings, and every time it signs in is recorded. We do not contact, sell or market to your customers.
Can another salon on Salonwise see my customers?
No. Every record carries the salon it belongs to, and the separation is enforced three times over: by the app, by every query it makes, and by the database itself, which refuses another salon's rows even if the app asked for them.
Where is my data kept?
On servers in Singapore, with the database in the same region. A copy goes every night to Cloudflare, a different company from the one that hosts the app, and thirty nights are kept, plus the first copy of each month for a year.
Do you send my customers anything?
Only what your salon sends: replies, reminders and campaigns you switched on, from your own WhatsApp number. Marketing goes only to customers who agreed to it, and a customer who sends STOP is not messaged again.
What happens to my records if I leave?
Billing is monthly with no lock-in, so leaving is a month's notice. Your figures already reach you every night as a spreadsheet. A self-serve export of the whole history is not built yet; ask and we produce the files ourselves.
Ask us where your records go.
Twenty minutes, over a call or at your counter. Bring the questions your accountant would ask.
Book a demo